Your Experience Drives Us

Your experience matters at ArcBest. As your logistics partner, we focus on making shipping feel clear, dependable and easy to manage. In a fast-moving logistics environment, staying connected and responding makes a difference. You’ll experience that through simple tools, clear communication and a steady approach that keeps your supply chain running smoothy.

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Actively Listening, Always Improving

Listening is part of how we work with customers. Our people have the tools and training they need to hear and respond quickly. Every customer comment and survey response is reviewed, so we know what’s working and where we can do better. When things go well, we recognize it. When they don’t, we take action.

Here are a few ways we're enhancing the customer experience today:

Improving the Phone Experience

We’ve made it easier to reach the right support team when you call. Our updated phone experience is thoughtfully designed to get you where you need to go quickly. By simplifying menu options and reducing recorded messaging from four minutes to just two, we’ve created a smoother, more intuitive experience. The result is navigation that’s 30% faster.

Proactive Weather Notifications

When weather impacts our operations, we send updates via email with updates on a shipment’s location and expected delivery. Customers can also opt in to receive weather notifications from every ABF service center a shipment passes through along the way. This means earlier notice and clearer visibility into potential freight disruptions.

Using AI to Improve Efficiency

We’re using AI to reduce manual steps in quoting, document processing and shipment booking to limit delays and keep freight moving. We’re also using it to match truckload shipments with available capacity faster, so that your loads are covered sooner. In 2025, more than 23,000 carriers used our AI phone agent to quickly find freight and keep it moving.

Your Success is Our Success

ArcBest’s Vision is to be the leading logistics partner and innovator, working with customers to build better supply chains across the globe. That starts with trust. Every day, we take time to understand your business and look for practical ways to support your operations.

Watch these videos to see how the right logistics partner can strengthen your supply chain:

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Lutron

White River

Operation Christmas Child

What other customers are saying about their partnership with ArcBest:

“Overall, I don't believe any business could find a better partner.”

“We highly recommend ArcBest to any company seeking a logistics provider that delivers efficiency, accountability and teamwork.”

“ArcBest has an excellent team, they are always available to help."

“ArcBest has made my life a lot easier. I don’t stress over things — even weekend or evening deliveries. If there’s some type of delay or issue, I know I won’t get calls from my customers because the ArcBest team is already updating them.”

“ArcBest provides excellent customer service and on-time delivery. We value the partnership with them and can always count on them to deliver our freight to meet our customer needs.”

Meet Our CX Champions

Here are some of the people you’ve recently called out for doing a great job:

Chad Deems

Account Manager

“Our rep, Chad Deems, is the difference maker. Exceptional service and attention to detail.”

Mike Donlon

Senior Account Manager

"Mike Donlon is the best. He is always there when I need assistance and helps with anything I may need. I tell him all the time that I use ArcBest, even when you may be a little more expensive, because I greatly value his willingness to be here and talk face to face. I'd say he is the reason I value ArcBest over other shipping companies."